Shipping
Domestic Shipping
The Wonder Mates Limited Hardcover Edition is currently available for shipping within the United States only.
Orders are shipped from New York via USPS Ground Advantage with tracking. Shipping costs are calculated at checkout based on the delivery address.
Once your order has been shipped, you will receive a shipping confirmation with tracking information.
Paperback editions purchased through Amazon are shipped according to Amazon's applicable delivery options and policies.
International Shipping
The Wonder Mates Limited Hardcover Edition is currently available for delivery within the United States only. International shipping is not available for orders placed directly through our website.
Customers outside the United States may check Amazon for the availability of our paperback editions in their country. International shipping options, delivery costs, and restrictions are determined by Amazon and may vary by location.
Returns
Return & Refund Policy
The Wonder Mates is committed to delivering books in excellent condition. Return conditions depend on where your purchase was made.
Paperback Editions Purchased Through Amazon
All paperback editions of The Wonder Mates are sold through Amazon. Returns, refunds, and exchanges are handled directly by Amazon in accordance with the policies applicable to your order.
To request a return or refund, visit the Your Orders section of your Amazon account.
The Wonder Mates does not directly process returns or refunds for purchases completed through Amazon.
Returns for Limited Hardcover Edition
Returns are accepted within 7 calendar days of delivery only if the book remains completely unopened, unused, and in its original sealed packaging.
Books with opened, removed, or damaged protective packaging are not eligible for change-of-mind returns.
Customers are responsible for return shipping costs for standard returns. Please contact thewondermate@gmail.com before returning an item.
Damaged, defective, or incorrectly shipped books are handled separately. Nothing in this policy limits your rights under applicable consumer protection laws.
Limited Hardcover Edition: Return Conditions
The Wonder Mates Limited Hardcover Edition is a premium collectible book produced in limited quantities.
Change-of-mind returns are accepted within 7 calendar days of delivery, provided the book remains completely unopened, unused, and in its original sealed packaging.
Books that have been opened, unsealed, or removed from their protective packaging are not eligible for change-of-mind returns.
Customers are responsible for return shipping costs for standard returns. Please contact thewondermate@gmail.com before returning a book.
Damaged, defective, or incorrectly shipped books are handled separately under the policy below. Nothing in this section limits your rights under applicable consumer protection laws.
Damaged or Defective Deliveries
If your Limited Hardcover Edition arrives damaged or defective, please contact us at thewondermate@gmail.com within 7 calendar days of delivery to report the issue.
To help us review your claim, please provide:
Your order number.
Clear photographs of the unopened shipping package showing any visible external damage.
A video documenting the condition of the unopened package, whenever available.
Photographs clearly showing any damage to the book itself.
A brief description of the damage or defect.
We strongly recommend photographing or recording any visible package damage before opening the shipment.
Please retain the original shipping box, protective packaging, and packing materials until your claim has been reviewed.
Opening a package to discover or document damage does not automatically invalidate a legitimate claim involving a defective, damaged, or incorrectly supplied product.
The seven-day notification period is intended for prompt reporting of shipping damage and does not limit any statutory consumer rights or remedies.
Refunds, Replacements & Contact
Refunds and Replacements
All claims involving damaged, defective, or incorrectly supplied products are reviewed individually.
If a claim is approved, we will provide an appropriate remedy, which may include a replacement copy, subject to availability, or a full or partial refund, as appropriate and in accordance with applicable law.
Approved refunds will be issued to the original payment method.
No restocking fee will be charged for approved claims involving damaged, defective, or incorrectly supplied products.
If a physical return is required for an approved claim, we will provide return instructions and arrange return shipping at no additional cost to the customer.
Because the Limited Hardcover Edition is produced in limited quantities, replacement copies may not always be available.
Non-Returnable Purchases
Except where required by applicable law, we do not accept returns or exchanges for books purchased by mistake, books no longer wanted, or books showing signs of use or damage caused after delivery.
Minor printing or color variations that do not constitute manufacturing defects are not grounds for voluntary returns.
Contact Information
For questions about orders placed directly through our website, damaged or defective products, or refund requests, please contact:
The Wonder Mates
Email: thewondermate@gmail.com
Website: https://www.thewondermates.com
Please include your order number and a brief description of your request.
Consumer Rights
Nothing in this policy excludes, restricts, or limits any consumer rights or remedies that cannot legally be waived under applicable federal, state, or local laws.